One Year Laptop/Computer Offsite Service Pack NCAMC( NON-COMPREHENSIVE AMC )
GENERAL TERMS AND CONDITIONS FOR NON-COMPREHENSIVE AMC
In Non-Comprehensive AMC, the cost of spare parts, replacement and Repairing Cost will be borne by the Customer. This usually means only Service.
- Operating Systems and Office related application trouble shooting and support.
- Installing operating systems, configuration of driver, update latest patches and latest Windows Service Pack and other OEM based software. (CD and license would be provided by Customer)
- Cleaning and uninstalling unnecessary files from desktop/laptops.
- Desktop login and basic windows policy problem solving.
- Updating new software application (CD and license would be provided by Customer)
- On-site Helpdesk Escalation of the critical issues to appropriate IT supports team. Regular touch with users for their problems.
- Internal cleaning of the equipment using /other appropriate means. vacuum cleaner (Twice in a Year or whenever required)
- On-Remote Support within 4* Business Hours related to any IT or Online problem.
- On-Site Support Chargeable.
- However we in case of any Hardware repairing issue we will share quotation with customer, and done repairing only after approval from Customer.
- New Parts not Included.
- Data backup and Data Recovery will not cover in any condition. (User Data or Company Data).
- Data backup should be taken by user only. (In case of System Formatting or any other condition).