One Year Laptop/Computer Offsite Service Pack NCAMC( NON-COMPREHENSIVE AMC )

GENERAL TERMS AND CONDITIONS FOR NON-COMPREHENSIVE AMC

In Non-Comprehensive AMC, the cost of spare parts, replacement and Repairing Cost will be borne by the Customer. This usually means only Service.

1. Operating Systems and Office related application trouble shooting and support.
2. Installing operating systems, configuration of driver, update latest patches and latest Windows Service Pack and other OEM based software. (CD and license would be provided by Customer)
3. Cleaning and uninstalling unnecessary files from desktop/laptops.
4. Desktop login and basic windows policy problem solving.
5. Updating new software application (CD and license would be provided by Customer)
6. On-site Helpdesk Escalation of the critical issues to appropriate IT supports team. Regular touch with users for their problems.
7. Internal cleaning of the equipment using /other appropriate means. vacuum cleaner (Twice in a Year or whenever required)
8. On-Remote Support within 4* Business Hours related to any IT or Online problem.
9. On-Site Support Chargeable.
10. However we in case of any Hardware repairing issue we will share quotation with customer, and done repairing only after approval from Customer.
11. New Parts not Included.
12. Data backup and Data Recovery will not cover in any condition. (User Data or Company Data).
13. Data backup should be taken by user only. (In case of System Formatting or any other condition).